Customer success is priority #1
At Veeva, customer success is stitched into the fabric of how operate. It's a commitment, not a milestone, and it begins with the right planning, implementation and support of our products to ensure that our customers maximize the value they get from their Veeva CRM solution.
We invest heavily in the development and training of top consulting talent to provide a broad range of professional services to our customers. Our Global Professional Services team combines deep life sciences industry expertise, project management experience, force.com technical aptitude and unparalleled Veeva product and solution design knowledge to work in concert with our customers and partners to deliver successful implementations and ongoing managed services for you. Our services offerings include:
Implementation/Deployment Planning & Project Management
Whether you are planning for the initial commercialization of a single product or are a global pharma company, defining your Veeva CRM implementation and deployment strategy requires careful examination of the efficiencies that can be realized using a cloud-based solution. From tactical project planning, design and deployment methodologies, to change management, governance and resource commitments, Veeva’s experience from more than 150 implementations can help you navigate the path to success to deliver more value in less time.
Requirements Analysis, Solution Design and System Configuration
Balancing business, end user and integration requirements with the complexities of the regulated life sciences landscape to design an application that provides value to each of your user communities can open the door to an endless variety of system configurations. While the cloud enables experimentation without disruption, identifying the best design for your needs without complicating the end user experience is the goal. Our team of solution and configuration specialists can guide your configuration so that it is intuitive, meets your current needs and remains flexible for the future.
Data Migration & Integration Technical Architecture
An application is only as good as the data in it. In fact, it’s typically the long pole in tent - the information that your entire commercial organization relies on to be successful. From initial data migration to establishing ongoing system interfaces and defining data management processes, our technical architects and data migration specialists work with your data resources team to make sure that your users see what they need to see, exactly how they need to see it.
Environment & Release Management
As your implementation moves thru design, testing, validation, training and production deployment, our architects and engineers leverage the best practices and proper control processes to streamline your deployment. After your teams are up and running, we can help you through the best practices in release management, too.
Managed Services
Once you have deployed Veeva CRM to your end user communities, you will want to keep your solution running like a well-oiled machine. Veeva’s Managed Services team can assist by supplementing your existing teams or handling your administration for you.
Veeva Admin Training (VAT)
Want to turn your own team into Veeva CRM experts? Veeva Admin Training is a 3-5 day hands on workshop that will educate your resources on all aspects of the Veeva CRM solution administration to enable you to “own” your CRM system as it matures.
