Nimble and fast. A solution that grows with you.

Whether commercializing the first product or growing an existing franchise, small pharmaceutical and biotechnology companies need the right tools to manage customer relationships every step of the way. Historically, small companies had to compromise on CRM solutions. “Full-featured” CRM systems were too expensive. Lower-end CRM systems sacrificed functionality for the promise of “end-to-end” service. This tradeoff no longer exists.

With over 50 small- and medium-sized customers, Veeva CRM is the only cloud-based CRM solution for small drug companies that provides both a great product and the setup and operational services that small companies need for rapid growth. And because it’s in the cloud, all customers get the benefit of the same high reliability and performance without the upfront investment. So even the smallest of companies can finally afford a great product.

Veeva CRM enables small businesses to optimize relationships throughout the product life cycle. To quickly add users as they grow. To enhance customer interactions. And to eliminate the burden on IT.

Head start on market development.

Veeva CRM grows with you as your business matures. During pre-launch market development, Veeva customers use the complete KOL management functionality to develop a strong knowledge base among key opinion leaders. When ready, customers then add Veeva CRM’s managed markets capabilities for account executives to build the right relationships with payers to ensure formulary coverage with key accounts.

“We won’t be trapped by an app that hampers our ability to grow. Veeva CRM makes it easy to scale up and change without disrupting existing functionality.”
- Ed Bach, Director of Sales Operations, Accera

“Turn on” sales. With speed.

With Veeva CRM, adding sales users is easy, whether it is for a new product launch or the scaling of an existing sales force. Rapid deployments are now the standard with Veeva CRM’s robust solution for specialty and primary care sales. And sales representatives are integrated with MSLs and managed markets account executives from day one, allowing for tight collaboration and a single, complete picture of each customer.

No ordinary sales call.

The Veeva CRM suite of products provides the right tools and capabilities for representatives to make the most of every interaction in the field. From exceptional planning tools and rich reporting functionality to built-in closed loop marketing on the iPad, each representative can spend more time effectively preparing and less wasting time at the customer site. More time executing on message and less time on mediocre calls. And more time acting as a trusted advisor and less time being “just another rep.”

Scale your business. Not your IT department.

Evolving business requirements usually put greater demand on IT. But with Veeva CRM, you can deploy a world-class CRM product without having a big internal team to manage it. So you can scale your sales force and not your IT department.

Innovating together.

As the industry changes, so does Veeva CRM. Because Veeva CRM is a true multitenant cloud-based solution, we continuously evolve our solution. Veeva’s rapid innovation cycles deliver a steady flow of “automatic innovation,” an asset that appreciates over time. We’ll focus on innovating your CRM system, so you can concentrate on innovating your business.

At your service.

Veeva and its partners have the experience to help you every step of the way. Veeva Professional Services is equipped to manage every stage of implementation with a proven track record of delivering on time and on budget. Following implementation, Veeva Managed Services supports ongoing tasks such as adding or removing users, loading data and continually enhancing the system. And through our network of trained and certified partners, our customers have the ultimate choice and flexibility for end-user training, support and hardware management.

In addition to managing initial and ongoing technology tasks, Veeva also saves you time and money on validation. Veeva CRM comes pre-validated for PDMA and the FDA’s CFR Part 11 compliance for sampling and call reporting. As a result, your organization will save on validation costs, implement faster and have a higher quality product in a low-risk environment.